Frequently Asked Questions

How do I get you my grocery list?

We prefer that you complete our website Grocery Order Form.

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You can also email your grocery list to info@store2doorpc.com 

When can I place my order?

Our website is available to you 24 hours a day, 365 days a year! You can place your order as far in advance as you like. 

Can I change my order after it has been placed?

If you want to change an order, please contact us with the items you would like to remove, add or modify. We will accept any order changes prior to the day of delivery. 

Will you accept last minute orders (within 24 hours of arrival)?

We will accept last minute orders, but in some instances, we will need a little time to deliver. Grocery Orders submitted less than 24 hours prior to arrival are subject to a $25 late fee.

How do I cancel an order?

Canceling an order can be accomplished by contacting us and stating your name and request for cancellation. Orders can only be cancelled prior to the day of delivery. Please contact us if your flight becomes cancelled due to weather.

What if I don't see an item I want on your grocery order form?

Please use the OTHER box to add any item that is not on the grocery order form.

What if an item is out of stock?

We attempt to get every item on your list. At times, some items may be unavailable. In this case, we will try to substitute with an equivalent product.

What if during my stay I need some additional items?

We will be happy to delivery additional items. You may complete the website grocery order form or email your list.

What if I am missing an item?

Please contact us immediately if you feel you are missing an item from your order. We will locate the item and get it over to you as soon as possible.

There is a problem with my groceries. What should I do?

We treat all customer complaints seriously. It is our desire that you be 100% satisfied with the quality and freshness of the goods as well as our service. If you feel that something does not live up to your standards, please contact us immediately so that we can work with you to make things right.

Do you carry organic, gluten free or kosher products?

We have a large selection of these products. Please specify any special requests.

Are there any days that liquor cannot be purchased?

Utah liquor stores are closed on Sundays and Holidays. If we receive your order in a timely manner, we will be able to purchase around liquor store closings. 

How does your delivery service work?

We work with your accommodation's property management to access your lodging and neatly stock your kitchen before your arrival.

What days and times do you deliver?

Our service is available 7 days a week throughout the year. We generally complete our deliveries between 1:00 PM and 5:00 PM (MST). Of course we must work with the property managers to gain entry and to be sure that housekeeping has your accommodations ready prior to us stocking the kitchen. If for some reason we cannot gain entry to your unit, we will contact you to set up a delivery time.

What forms of payment do you accept? When is my credit card charged?

We accept payment by credit card (Visa, MasterCard, American Express or Discover) and PayPal. We do not accept cash or personal checks. Your card will be charged after delivery.

Can I give you feedback/suggestions?

We welcome all feedback and suggestions. Please email us at info@store2doorpc.com.